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Cactus Critter Sitters, LLC.
FAQ
What kinds of pets do you care for?
We are experienced in the care of most household pets. We care for dogs, cats, fish, rodents, ferrets, and rabbits.
How early should I make reservations?
You should call at least a week in advance, except for busy times such as holidays, spring break, and summer travel times. During those times it's best to call at least 2 weeks ahead. Of course, we always do our best to accommodate emergency travel situations, but can't always guarantee a spot. There is no extra charge for 24 hours or less booking or holidays.
Are you insured?
We are fully insured through Pet Sitters Associates, LLC. You may view the coverage details at www.petsitllc.com. Also, the Insurance of the Carolina's.
Are you bonded?
YES! + We are now Proud Members of the Arizona BBB.
Plus, everyone in my family has no criminal background and any future employees we may hire will have a full background check and drug testing, in addition to checking their references, etc.
Do you care for pets in your own home?
We currently care for all pets in our charge in the comfort and safety of their own homes. This provides a secure and familiar environment to pets, thus helping ease the stress of your absence.
What about medications?
We will administer any medications your pet requires as part of the standard service. We will request detailed information at our initial meeting.
How does pet sitting work?
We will make an appointment to meet with you and your pet prior to your travel date. This allows you the opportunity to get to know us and watch how we interact with your pet, and gives your animal a chance to become familiar with us before you leave. It also provides us with the opportunity to get to know your pet's individual needs and routines, so that we can provide a consistent experience for them while you are away. During this initial visit, we will take notes and ask questions to make sure we have the information necessary to care for your pet as closely to the way in which you do. Key pick up, drop off or storage are usually arranged at this time as well. Then, when it's time for you to travel, we will visit your home as requested and provide food, water, play time, t.l.c., and any medication needed. We will also clean up any "accidents,"fetch the mail and newspaper, water plants,adjust blinds and rotate the lighting to give the house a "lived in" look while you are gone.
How do daily visits work?
Daily visits are designed to ease the loneliness of pets during long working hours. We will make an appointment for an initial consultation, similar to a pet sitting consultation. Then, we will come visit your pet every weekday between the hours of 7 a.m. and 10 p.m. to provide playtime and exercise as well as a chance for pets to relieve themselves. We will clean up any "accidents" and provide you with a daily notes, text updates, email, or phone calls.
How does your pet taxi service work?
We will make sure your pet makes it to appointments with vets or groomers around town when you are unable to get away from work. The service does require an initial (free) consultation with you and your pet prior to your pet's first trip with us, but after that, all that's required is a 24 hour advanced reservation. We do accept last minute requests if our schedule is open at no additional charge.
PU POOP PATROL SCOOPING FAQ
How often do you come out?
We come usually come out once a week unless otherwise arranged. Other services are available such as one time clean-ups. If you would like more information please give us a call or click on contact for e-mail.
Can my dog be left in the yard during service?
Yes. We don't mind if they don't.
Do I have to be home for the service?
No, although for the first service it is best to meet with you and your pet(s) for a free consultation, so we can all get acquainted. This is also a good time to see if your pet will mind us coming into their yard.
Can I schedule my service for a particular day?
Yes. We make every effort to come on the day preferred Monday through Friday. For example, if you have a lawn service, it is best to schedule our visit for the day before and or our route doesn't cover your service area on the day requested. We will then discuss with you the other day(s) available to you.
How am I billed?
You will be billed for service on the 1st of the month and bills are due on the 15th. If your paydays conflict with the due date of the 15th, talk with your sitter for other arrangements for you. We are always happy to work with you. We send our invoices through regular mail or through our EZ Pet Sitter Email Invoices. We accept checks, PayPal, Visa and MasterCard via ProPay, money orders, and cash.
If we do not receive your payment by the 1st a second notice invoice will be e-mailed or mailed to you with the $10.00 late fee included. Your account will also be suspended until your payment is received. Extra charges may apply if more than a week has been missed. All returned checks are subject to a $20.00 returned check fee. All invoices over 60 days past due will be turned over to a collection agency.
How do you prevent spreading any diseases?
We disinfect our equipment and shoes after cleaning every yard before we start and after we are done. We use the same disinfectant you would find at your local vet or groomers.
What do you do with the dog waste or cat litter waste?
We double bag it with good quality bags, tie it and place it into your outside garbage container. This practice allows us to keep our prices low. If this is not acceptable to you please let us know and for an additional charge, we take it with us. If your HOA will not allow you to leave your garbage can outside or if you forget to leave your garbage can out, we will leave the bag next to your garage for you to dispose of when you return home.
I normally lock my gate, is this a problem?
You can leave your gate unlocked for our visit; give us a key or the combination. We do not jump over fences, so please leave your lock off your gate on your service day. We will lock the gate for you if you leave the lock by the gate. We can also loan you a lock that you can use on the days that we service your yard.
What if I don't need service for a few weeks?
Just notify us at least one day ahead and we will put your account on hold.
What if it rains?
We work in the rain, unless it is a lightning storm or heavy monsoon. We will then contact you by e-mail or phone to reschedule the missed visit.
What do you mean by SATISFACTION GUARANTEED?
We promise you will be satisfied with our service or no payment is required. We strive to provide perfect service, but if there is ever a time when we do not do satisfactory work please let us know right away. We will make it right, either by coming back to re-clean the yard on the same or next day or by crediting your account. We are not responsible for feces missed due to obstacles in the yard such as tall grass, weeds and debris in the yard
What is your cancellation policy?
Within 48 hours is preferred, if possible. If you have prepaid for services you will have a credit for future services on your account. |
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If you have any further questions, please feel free to contact us! You can e-mail us at cactuscrittersitters@msn.com , or call (480) 830-PETS (7387).
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